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  • 1. What is your revision policy?
    At Cover Palette, we take pride in our commitment to customer satisfaction. We offer unlimited revisions for your design until you are fully satisfied with the final result. Our goal is to ensure your vision is brought to life in the most perfect way possible.
  • 2. Do you provide refunds?
    Absolutely! At Cover Palette, your satisfaction is our utmost priority. We're confident that you'll love the design process and the final product. However, in the rare event that you're not completely thrilled with the outcome, we are more than willing to work with you to find a solution that meets your expectations. If, despite our efforts, you remain unsatisfied, we offer a full refund minus a small and reasonable reimbursement for the work already completed by our talented designers. Our goal is to ensure you're not stuck with something that doesn't bring you joy, while also compensating our dedicated team for their creative efforts.
  • 3. What license will I receive for my cover design?
    When you purchase a design from Cover Palette, you will receive a worldwide license to use your design. Since we incorporate images and elements sourced from reputable platforms like Shutterstock, Adobe Stock, and DepositPhotos, the license for your book cover design will be aligned with the standard license terms set forth by Shutterstock, Adobe Stock, or DepositPhotos. The current standard license permits you to use the design for e-books without limitations and for up to 500,000 physical copies. Rest assured that this license grants you the necessary rights to display and distribute your book cover both digitally and in print, ensuring that your book reaches its intended audience with an eye-catching and legally compliant design. If you have any further questions about the licensing terms or usage rights, our team is here to assist you.
  • 4. How long does it take to complete the design service?
    The turnaround time for your design will depend on the complexity of the project and the number of revisions requested. Typically, our design process takes 3-5 days from the date of order placement. We strive to deliver high-quality designs promptly without compromising on creativity and attention to detail.
  • 5. What information do you need from me to get started on the design?
    To begin the process, we will need some essential details from you. Don't worry; it's a straightforward and seamless process. Once you've purchased one of our design packages, we will send you an order form with questions to assist our talented designers in creating a tailor-made masterpiece for your book.
  • 6. Can I request modifications after the design is completed?
    Of course! We understand that sometimes ideas may evolve or new requirements may arise. Even after the initial design is completed, we are open to making additional modifications to ensure the final product aligns perfectly with your vision.
  • 7. Can I have direct access to the designer team to explain my vision?
    You can contact our customer service through email or direct messaging, you can convey your ideas, preferences, and unique vision in detail. This direct communication empowers you to provide specific insights and feedback, ensuring that every aspect of your design aligns perfectly with your expectations.
  • 8. Do you offer any other design services apart from book covers?
    Absolutely! At Cover Palette, we're not just about creating captivating book covers. Our creative prowess extends far beyond! Our talented team offers a diverse array of graphic design services that will elevate your brand and make it shine. From eye-catching banners that demand attention to promotional materials that leave a lasting impression, our designers are ready to transform your ideas into stunning visual realities. Need captivating social media graphics that engage your audience? We've got you covered there too!
  • 9. Can I send my own files, such as images, artworks etc.
    Yes! You can send us any of your files.
  • 10. How many versions or studies should I receive?
    Two studies are provided for non-fiction titles and one study for fiction book covers. Don't hesitate to explore the boundless potential of our design expertise. Simply fill out the contact us form with your unique requirements, and our team will be thrilled to embark on an artistic adventure with you. Whether it's a book cover that captivates or a whole suite of graphic designs that impress, Cover Palette is your one-stop destination for all things creative. Unleash your imagination with us and let your brand's essence shine through captivating visuals!
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